Overview
Buying equipment from a foreign manufacturer is only a good decision if support exists afterwards. We are that support: a local contact who answers in your time zone and your language, identifies the right part from your serial number, knows the lead times, and escalates to the manufacturer's engineering when the answer is not in the manual. We build recommended spare parts lists at delivery rather than after the first breakdown, and we advise on what is worth holding on site against what can be ordered when needed.
Typical Applications
- Recommended spare parts list for a newly delivered unit
- Emergency spare parts supply during a breakdown
- Remote and on-site troubleshooting support
- Warranty claim handling with the manufacturer
Typical Problems We Solve
- No local support — technical questions go unanswered for days
- Wrong part ordered because the serial or revision was not checked
- Critical spare not held on site, production down waiting on freight
- Warranty claims lost in translation with an overseas manufacturer
What You Receive
- Recommended and critical spare parts list with lead times
- Part identification from serial number and equipment revision
- Troubleshooting report and corrective recommendation
- Warranty claim file submitted and tracked with the manufacturer
Timeline
Technical response within 24 business hours; parts lead time stated per item.
Standards & Certifications
- Manufacturer parts catalogue, revisions and service bulletins
- Manufacturer warranty terms and claim procedure
- ISO 9001 — traceability of supplied parts
- Material certificates for wear and cast components
Industries We Serve
- Mining — crusher wear parts, cyclone liners, filter cloths
- Cement & Limestone — crushing and conveying wear parts
- Energy — auxiliary equipment spares
- Steel & Metallurgy — handling equipment spares
Service FAQ
Do you keep critical spare parts in stock in Canada?
For fast-moving wear items and parts we identify as critical with the customer, stocking is agreed case by case with the manufacturer. The recommended spare parts list issued at delivery states which items are worth holding on site and which can reasonably be ordered on demand.
Can you support equipment bought before working with you?
For the brands we represent, yes — the serial number is enough to identify the configuration and its parts. For other equipment we will say honestly whether we can help or whether you are better served by the original supplier.